Privacy Policy

Headquarterd in Scarborough, Maine, Insightful Products (IP) was founded more than 15 years ago to specialize in human ambulation. In addition to the Custom-Fit Step-Smart brace for Drop Foot, Insightful Products has a line of fully custom braces for various ankle instabilities. Our braces are all made by hand at our headquarters.

Privacy Practices

IP will protect your privacy to the fullest extent of the law. We disclose information for:

  • Legal Reasons
  • External Processing
  • Executive Management Review
  • Administrators who Require System Access to Everything
  • With Employees and Consultants Who Need Such Information to Perform their Jobs
  • With Your Consent

Legal rights regarding the Site

These electronically-transmitted pages belong to IP. All rights are reserved. These pages may not be duplicated or reproduced without the express written consent of IP, except in the form of brief excerpts or quotations for the purposes of review. The information contained here is for the personal use of the reader. Making copies of these pages or any portion for any purpose other than your personal use is a violation of United States copyright laws. Please see our Terms & Conditions.


The IP Site does not accept paid endorsements of products or display banner advertising of any kind.

Information Collection and Use

The IP Site collects information from our users at several different points. When you use the site some general information is collected. This general information is used internally in connection with our business to improve the Site, including our marketing and advertising efforts, and to make your use of the Site as enjoyable and efficient as possible.

When you communicate with us by using our contact us form, we collect personal information provided by you that may include your: (a) first and last name; (b) billing address; (c) email address; (d) phone number; (e) browsing patterns, (f) IP address; (g) browser type; (h) referring url; (i) a global unique identifier/cookie. We use this personal information to provide you with services or answer your questions. We may use email to occasionally send out emails and mail, including newsletters, to people who have contacted us. Your phone number is used by us only in the event that we need to contact you about questions or services.

IP is the sole owner of this information collected on this Site. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms & Conditions, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our Site or to protect the rights or property of IP, our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe, in our sole discretion, to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

You are responsible for anything you transmit to or through this Site or to us through email, and that your transmissions will be truthful, accurate, not misleading, offered in good faith and that you have authority to transmit such information. You must not transmit anything to or through this Site, including personal health information (PHI), or to us through email that you consider to be confidential or proprietary. Anything that you transmit to or through this Site or to us through email will be considered to not be confidential or proprietary.


A cookie is a text file stored on the user’s hard drive containing information about the user. Websites create cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes. Cookies are also used to help us determine the various services you use, the support you may need, and to help us detect and solve any problems you may have while using our website. In addition, the use of a cookie on our website will enable users to logon without having to reenter their password on each visit. Most cookies expire after a certain time period (365 days for this website). If you wish, you may set your browser to reject all cookies. Doing so may make portions of our site unusable. Cookies placed by our Site may be tied to personally identifiable information. Third-party cookies are placed to facilitate your use of website. These cookies are placed by third-parties, which may include but is not limited to: Google and Facebook, and are not tied to any personally identifiable information. We use HTML5 Web Storage in a similar way to Cookies.

Log Files

Like most Sites, we collect logs that record use. These log files store information regarding IP (Internet Protocol) addresses, browser type, ISP (Internet Service Provider), referring/exit pages, platform type, date/time stamp, and number of clicks. These log files are used to analyze trends, administer the website, track user’s movements in the aggregate, and gather broad demographic information for our use. IP addresses, etc. may be linked to personal information if you have placed an order or registered with the Site.

Sharing of General or Demographic Information

We may share aggregated, general or demographic information we collect about our users and their use of our website with third-parties and advertisers in a manner which does not identify any individual user. It is unknown if these companies retain, share, store or use any demographics for any secondary purposes.


This website may contain links to other websites. We want you to be aware that when you click on such links that take you to a third-party website, you will be subject to such third-party’s privacy policies. Please be aware that we are not responsible for the privacy practices of such other websites and we expressly disclaim any and all liability for the actions of third-parties, including, without limitation, actions relating to the use and/or disclosure of personal information by such third-parties. We encourage our users to be aware of when they leave our website and enter a third-party website and to read the privacy statements of each and every website that collects their personal information. This privacy policy applies solely to information collected by our website.


We deploy Transport Layer Security (TLS) — sometimes referred to as SSL or HTTPS encryption — on this Site. E-Commerce transactions are performed under TLS and this Site processes, transmits, and stores credit card data in compliance with the Payment Card Industry Data Security Standards (PCI DSS).

Notification of Changes in Use of Information

Our privacy policy is subject to change. In the event of any change, we will provide notice of such change on our Site. If we want to use your personal information in a manner different from that stated to you at the time you provided such information to us, we will notify you of such change via email in addition to posting notification of such change on our website. At such time, you can determine whether you wish to allow us to use your information in this different manner. If you have opted out of all communication with our Site or have deleted or deactivated your account with us, then you will not be contacted and your personal information will not be used.

Privacy Officer

If you have any questions about the security of our website, you should contact our office by phone or by US Mail.

Ian Engleman, Privacy Officer
Insightful Products, LLC.
2 Lincoln Ave., Suite 8
Scarborough, ME 04074

This notice was published and became effective on November 20, 2017.